Customer Care Specialist

Role and Responsibilities

• Help to reach company’s customer service, profit, sales, and growth goals.
• Provide prompt and courteous service to all customers in person, by email and/or on the telephone.
• Assist customers with retail, blueprints, and all other services offered.
• Maintain adequate and organized office supply inventory.
• Make sure shelves are stocked and dusted and items are marked with accurate prices.
• Handle inventory display and signage to maximize product movement.
• Perform all duties necessary to open and close the business as scheduled.
• Make sure all products and copies have been paid for or billed.
• Assist customers with printing jobs when needed.
• Work in a team environment with other employees to enhance customer service and operational efficiency.
• Follow department operational policies and procedures.
• Identify customer’s needs and direct them to the appropriate departments staff.
• Upsell and cross-sell services.

Knowledge and Experience

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactory. The requirements listed below are a representation of the knowledge, skill and/or ability required.

• Excellent and aggressive customer service skills.
• Professional, courteous telephone etiquette.
• Must be flexible.
• Excellent oral and written communication skills.
• Excellent organizational and follow-through skills.
• Overall understanding of printing and related processes.
• Must be able to problem solve mechanical equipment.
• Ability to operate all standard office and copy center equipment.
• Ability to count money and perform basic math functions.
• Must be able to work well with diverse groups or individuals.
• Must be able to carry out multi-task projects simultaneously.
• Basic computer operation skills.
• Must be able to understand and clearly communicate the company’s vision.
• Regular and consistent attendance.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to apply basic math concepts (add, subtract, multiply, and divide).

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

Required qualifications

Associate’s degree; or 1 or more years related experience and/or training; or equivalent combination of education and experience.