Customer Service Representative

Job Description


The Sales Associate is responsible for taking on all sales responsibilities from generating leads to closing agreements. This team member executes our sales presentation to customers and upholds the culture and standards of our Company. The Sales Associate must constantly strive to meet all sales goals and exceed customer expectations.


Duties and Responsibilities:


Delivers excellent customer service to ensure ongoing sales and high level of customer satisfaction
Works with customers in-store and over the phone to determine their needs and then recommend the right product(s) to meet those needs • Review company marketing materials and available training resources regularly to stay up to date on product features
Ensures that accurate customer record(s) are entered and maintained in the store’s computer system
Completes quality control calls on all new lease agreements personally facilitated within 1 business day
Handles customer service opportunities and reviews with management in an effective manner
Files and maintains accurate and complete customer folders and records
Answers incoming telephone calls using the call scripts to either assist the caller or route them to appropriate person
Assists in the maintenance of the showroom through cleaning, organizing, merchandising and pricing, as directed by management
Confirms customer identification, collects payments, and obtains customer signature on lease agreement
Performs other reasonable duties requested by management Education and Experience: • High School diploma or equivalent
1 year of sales or customer service experience Required Skills and Competencies:
Proven track record in achieving sales goals
Strong sales skills both on the showroom floor and over the phone
High energy with the ability to effectively perform all sales functions
Excellent interpersonal skills are required for daily customer contact • Strong organizational and communication, both verbal and written
General product knowledge
Proficient computer skills • Professional phone etiquette
Uphold the Aaron’s Brand and protect company

Physical Requirements:


Position requires bending, stooping, and standing for extended periods of time
Position requires lifting, loading, and moving up to 50 pounds of merchandise alone or up to 300 pounds with assistance

Job Type: Full-time


Job Type: Full-time


Pay: $13.00 - $15.00 per hour


Benefits:


401(k)
Health insurance
Paid time off

Schedule:


Monday to Friday
Weekend availability

Supplemental pay types:


Bonus pay
Commission pay

Ability to commute/relocate:


Aberdeen, SD 57401: Reliably commute or planning to relocate before starting work (Preferred)

Education:


High school or equivalent (Preferred)

Work Location: One location