Fulfillment Manager

Join our growing Fulfillment team as the Fulfillment Manager!

Fulfillment has grown into a significant piece of Midstates' revenue and it is important this momentum continues. The Fulfillment Manager will work to maintain sales momentum with the VP of Logistics and communicate clear expectations to the fulfillment team ensuring standards are being met and new clients are onboarded successfully. This position requires leadership, a good understanding of automation and technology systems, organization and warehouse knowledge, and a good understanding of customer needs.

Essential Duties and Responsibilities

Lead the company’s cause for revenue and profit generation from fulfillment, and related freight and handling services.
Seek out entrepreneurial initiatives to enhance the department as an emerging and growing revenue center in terms of customer acquisition/retention.
Lead all sales efforts including your own sales and customer service production in growing market segments.
Plan, execute, and develop our internal fulfillment floor plan, fixtures, and equipment to maximize workflow productivity and make the most effective use of capital resources.
Develop and refine the standard operating procedures in the fulfillment department to enhance controls for revenue generation, quality, efficiency, use of labor, cost control, and customer service.
Manage daily operations for effectively analyzing fulfillment scheduling, due dates, pick & pack sequence, packing costs, and related shipping & trucking logistics.
Manage the fulfillment department staff in terms of scheduling, work assignments, training, and job responsibilities in order to create depth of knowledge, and high-efficiency output.
Communicate clearly with other department supervisors on peak seasons and labor needs. Create a team approach for getting work completed.
Create and administer an education plan for the sales and customer service staff to gain recognition for the fulfillment segment of jobs as a critical source of revenue and more importantly profit.
Manage the rate structure in the fulfillment department in collaboration with the VP of Logistics to effectively capture all billing opportunities. In addition, manage the billing cycle within a 24 hour window of job completion.
Direct fulfillment staff in terms of cost control, efficiency, standard operating procedures, safety, and support for other departments.
Develop relationships with our internal transportation leadership, USPS officials, trucking vendors, and priority and ground package delivery providers, to gain best rates and best service.
Produce a process for effectively providing top-level communication to customers regarding the changes and trends in fulfillment.
Perform all other duties assigned and those that may be necessary to achieve company and departmental goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactory. The requirements listed below are a representation of the knowledge, skill and/or ability required.

Extensive knowledge of mailing, freight & shipping processes.
Excellent knowledge of the printing business.
Excellent staff management skills.
Excellent negotiating skills.
Excellent oral and written communications skills.
Excellent organizational and follow-through skills.
Must be able to work well with diverse groups or individuals.
Must be able to carry out multi-task projects simultaneously.
Must be able to understand and clearly communicate the company’s vision.

Education and/or Experience

Bachelor’s degree in Business or related field; or 5 or more years related experience and/or training; or equivalent combination of education and experience.
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