The Service Center Specialist will be the liaison between Dacotah Bank and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer service inquiries; keeping customer satisfaction at the core of every decision and behavior while completing daily tasks. The Service Center Specialist will be responsible for; Card Services (Debit Cards and Credit Cards), ITM (Interactive Teller Machine), Meridian Link (Online Account Opening) and Service Center (customer calls and daily tasks).
Accountabilities
Promptly and professionally answers incoming customer calls, verifies the caller’s identity, determines the caller’s needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed.
Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved.
Maintains a strong working knowledge of all applicable operating systems and product lines.
Possesses the ability to think critically and identify fraudulent/illicit activities, escalating the call when suspicious activity is identified.
Maintains regular and reliable attendance, punctuality, and personal appearance. Communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc.
Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws.
Secondary Accountabilities
Remain educated on bank products and services, as well as new developments and trends in the retail banking market; identify potential new customer opportunities.
Maintain education and professional expertise through attendance at job related seminars, conferences and workshops and involvement in professional civic and community groups.
Provide assistance to co-workers with needs and/or customer inquiries or problems.
Respond to and Provide training to customers regarding online banking platform, applications/tech support, technology issues, etc.
Qualifications and Skills
The qualifications and skills for this job are as follows:
Associates degree and one year of applicable work experience in the financial, legal or other similar industries, or the equivalent.
The ability to complete tasks, on a variety of banking products, accurately and timely. As well as having the capability of multitasking in a fast-paced work environment.
Knowledge of basic Internet browser settings
Customer service experience
Excellent communication skills
Strong interpersonal skills in working with customer solutions
Ability to work in a team environment
Positive and helpful demeanor
Must be able to take initiative, accept responsibility, and work independently as well as being aware of, and part of a team environment.
High regard for detail, sensitivity and confidentiality in regard to customer account information
We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:
Health Insurance-Dacotah Bank pays 100% of the premium
Dental Insurance- Dacotah Bank pays 100% of the premium
Health Savings Account
Life Insurance for the employee and family
Paid Vacation and Sick Time
Retirement Plan Options
Additional Perks and Benefits
Learn more & Apply at www.dacotahbank.com/careers. Don’t miss out on your opportunity to shine with one of American Banker’s Best Banks to Work For.
Job Type: Full-time
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
No weekends
Work Location: One location
Dacotah Bank
view jobsAbout Dacotah Bank
As a state-chartered bank, Dacotah Bank provides banking, insurance, mortgage, and trust services to customers who enjoy existing financial relationships with us. We also market these services to prospective customers residing in or doing business from our defined trade area. Dacotah Bank's trade area includes all of North Dakota; all of South Dakota; the following counties in western Minnesota: Becker, Big Stone, Chippewa, Clay, Clearwater, Cottonwood, Douglas, Grant, Jackson, Kandiyohi, Kittson, Lac qui Parle, Lincoln, Lyon, Mahnomen, Marshall, Murray, Nobles, Norman, Otter Tail, Pennington, Pipestone, Polk, Pope, Red Lake, Redwood, Renville, Rock, Stevens, Swift, Traverse, Wilkin and Yellow Medicine; the following counties in Iowa: Lyon and Osceola; and the counties in Montana, Wyoming and Nebraska that are adjacent to North Dakota and South Dakota. On
November 10, 2004, employees, stockholders, and customers observed the 40th Anniversary of Dacotah Banks, Inc. (DBI). That same year, the Aberdeen-based bank holding company, owner of a family of community banks and insurance agencies, passed the $1 billion assets mark. Today, the company's banking assets exceed $2 billion.
With locations in dozens of hometowns in North Dakota, South Dakota, and Minnesota, the firm employs over 500 employees and serves over 60,000 customers, Dacotah Bank is also one of America’s largest lenders to agriculture and consistently ranks in the top 20.
As a state-chartered bank, Dacotah Bank provides banking, insurance, mortgage, and trust services to customers who enjoy existing financial relationships with us. We also market these services to prospective customers residing in or doing business from our defined trade area. Dacotah Bank's trade area includes all of North Dakota; all of South Dakota; the following counties in western Minnesota: Becker, Big Stone, Chippewa, Clay, Clearwater, Cottonwood, Douglas, Grant, Jackson, Kandiyohi, Kittson, Lac qui Parle, Lincoln, Lyon, Mahnomen, Marshall, Murray, Nobles, Norman, Otter Tail, Pennington, Pipestone, Polk, Pope, Red Lake, Redwood, Renville, Rock, Stevens, Swift, Traverse, Wilkin and Yellow Medicine; the following counties in Iowa: Lyon and Osceola; and the counties in Montana, Wyoming and Nebraska that are adjacent to North Dakota and South Dakota. On
November 10, 2004, employees, stockholders, and customers observed the 40th Anniversary of Dacotah Banks, Inc. (DBI). That same year, the Aberdeen-based bank holding company, owner of a family of community banks and insurance agencies, passed the $1 billion assets mark. Today, the company's banking assets exceed $2 billion.
With locations in dozens of hometowns in North Dakota, South Dakota, and Minnesota, the firm employs over 500 employees and serves over 60,000 customers, Dacotah Bank is also one of America’s largest lenders to agriculture and consistently ranks in the top 20.
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Dacotah Bank
About
As a state-chartered bank, Dacotah Bank provides banking, insurance, mortgage, and trust services to customers who enjoy existing financial relationships with us. We also market these services to prospective customers residing in or doing business from our defined trade area. Dacotah Bank's trade area includes all of North Dakota; all of South Dakota; the following counties in western Minnesota: Becker, Big Stone, Chippewa, Clay, Clearwater, Cottonwood, Douglas, Grant, Jackson, Kandiyohi, Kittson, Lac qui Parle, Lincoln, Lyon, Mahnomen, Marshall, Murray, Nobles, Norman, Otter Tail, Pennington, Pipestone, Polk, Pope, Red Lake, Redwood, Renville, Rock, Stevens, Swift, Traverse, Wilkin and Yellow Medicine; the following counties in Iowa: Lyon and Osceola; and the counties in Montana, Wyoming and Nebraska that are adjacent to North Dakota and South Dakota. On
November 10, 2004, employees, stockholders, and customers observed the 40th Anniversary of Dacotah Banks, Inc. (DBI). That same year, the Aberdeen-based bank holding company, owner of a family of community banks and insurance agencies, passed the $1 billion assets mark. Today, the company's banking assets exceed $2 billion.
With locations in dozens of hometowns in North Dakota, South Dakota, and Minnesota, the firm employs over 500 employees and serves over 60,000 customers, Dacotah Bank is also one of America’s largest lenders to agriculture and consistently ranks in the top 20.
